The Ultimate
Accountability Toolbox
With regulators raising the bar on performance management, now is the time to equip managers. The toolbox tackles 99 difficult issues, each using a simple four step process.
The Ultimate
Accountability Toolbox
With regulators raising the bar on performance management, now is the time to equip managers. The toolbox tackles 99 difficult issues, each using a simple four step process.
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Why we need more than sheep-dip training
Why we need more than sheep-dip training
Your managers have the certificates. They’ve sat through the workshops. They’ve completed the courses. And yet, the same problems keep showing up:
• Difficult conversations are avoided.
• Managers pick up the slack instead of holding people accountable.
• Poor performance gets tolerated rather than tackled.
• Expectations stay vague, creating confusion and delays.
Why does this problem exist? Because your managers also need practical tools they can use.
While they know they should hold people accountable, they are often struggling to do it well in the face of an array of different behaviours they need to navigate.
This issue is also expensive. Between 5-10% of your payroll often gets wasted because managers can't clearly communicate what they need, what good looks like, or hold people accountable when standards slip (think about it, could the average team be 5% more efficient?).
That's why we created this toolbox.
Your managers have the certificates. They’ve sat through the workshops. They’ve completed the courses. And yet, the same problems keep showing up:
• Difficult conversations are avoided.
• Managers pick up the slack instead of holding people accountable.
• Poor performance gets tolerated rather than tackled.
• Expectations stay vague, creating confusion and delays.
Why does this problem exist? Because your managers also need practical tools they can use.
While they know they should hold people accountable, they are often struggling to do it well in the face of an array of different behaviours they need to navigate.
This issue is also expensive. Between 5-10% of your payroll often gets wasted because managers can't clearly communicate what they need, what good looks like, or hold people accountable when standards slip (think about it, could the average team be 5% more efficient?).
That's why we created this toolbox.
Your managers have the certificates.
They’ve sat through the workshops. They’ve completed the courses.
And yet, the same problems keep showing up:
• Difficult conversations are avoided.
• Managers pick up the slack instead of holding people accountable.
• Poor performance gets tolerated rather than tackled.
• Expectations stay vague, creating confusion and delays.
Why does this problem exist? Your managers also need practical tools they can use.
While they know they should hold people accountable, they are often struggling to do it well in the face of an array of different behaviours and issues they need to navigate. This issue is also expensive.
Between 5-10% of your payroll often gets wasted because managers can't clearly communicate what they need, what good looks like, or hold people accountable when standards slip.
That's why we created this toolbox.
What we did?
What we did?
We identified all of the biggest issues that managers have to deal with every day and we broke them down into a step-by-step guide.
We also ensured we covered the big three areas that most people get wrong:
We identified all of the biggest issues that managers have to deal with every day and we broke them down into a step-by-step guide.
We've covered the big three issues:
We identified all of the biggest issues that managers have to deal with every day and we broke them down into a step-by-step guide.
We've covered the big three issues:
-> How to set expectations super well
-> How to open up honest conversations without triggering all sorts of fear and protective behaviours.
-> How to properly use informal consequences as a bridge to formal ones
What’s inside?
What’s inside?
99 difficult issues managers struggle with every day, broken into 5 sets, each with an easy 4 step process to follow
When you have a tricky team customer
(for those really tricky issues)
When someone’s behaviour is getting in the way
Is it capability? (where behaviour may be rooted in a capability issue)
When someone is willing but not delivering
When someone just isn’t on the bus
Get started here
Online learning
Online learning
A number of steps link directly to some supporting online learning to cover more detailed instructions or to explain how to use the various strategy cards we recommended on that individual step.
A number of steps link directly to some supporting online learning to cover more detailed instructions or to explain how to use the various strategy cards we recommended on that individual step.
Get started here
Get started here
3 reasons this isn’t just
more management speak
3 reasons this isn’t just
more management speak
#1 Concrete tactics they can use tomorrow
The toolbox is designed to be down-to-earth, practical and accessible for everyone. This will help them take action straight away to improve performance.
The toolbox is designed to be down-to-earth, practical and accessible for everyone. This will help them take action straight away to improve performance.
#2 Helps build competence
#2 Helps build competence
More than ever, the regulator is expecting you to manage performance well, giving managers the tools they need will be a key piece of that puzzle. Helping them to build the competence they need to manage performance.
More than ever, the regulator is expecting you to manage performance well, giving managers the tools they need will be a key piece of that puzzle. Helping them to build the competence they need to manage performance.
#3 One Playbook. Every manager
#3 One Playbook. Every manager.
Every manager learns the same down-to-earth system, building a culture where accountability feels normal and performance improves.
Every manager learns the same down-to-earth system, building a culture where accountability feels normal and performance improves.
FAQs
FAQs
FAQs
How many cards are there?
How many cards are there?
How many cards are there?
What types of issues are covered?
What types of issues are covered?
What types of issues are covered?
Do people need a briefing session before we give them the cards?
Do people need a briefing session before we give them the cards?
Do people need a briefing session before we give them the cards?
How much does it cost?
How much does it cost?
How much does it cost?
Your Managers Want to Succeed.
Want to give them the tools to do it?
Your Managers Want to Succeed.
Want to give them the tools to do it?
Your Managers Want to Succeed.
Want to give them the tools to do it?
The average manager was never taught how to handle the full myriad of performance issues that they face every day. So they avoid tough conversations, tolerate problems, or do the work themselves.
The Ultimate Accountability Toolbox closes the skill gap with practical strategies managers can use right away.
The average manager was never taught how to handle the full myriad of performance issues that they face every day. So they avoid tough conversations, tolerate problems, or do the work themselves.
The Ultimate Accountability Toolbox closes the skill gap with practical strategies managers can use right away.
The average manager was never taught how to handle the full myriad of performance issues that they face every day. So they avoid tough conversations, tolerate problems, or do the work themselves.
The Ultimate Accountability Toolbox closes the skill gap with practical strategies managers can use right away.
Want to find out more?
Do you want to find out more about how we can support? We can accompany the toolbox with both in-person and online learning, helping you to build a comprehensive offer for managers.
Do you want to find out more about how we can support? We can accompany the toolbox with both in-person and online learning, helping you to build a comprehensive offer for managers.
Do you want to find out more about how we can support? We can accompany the toolbox with both in-person and online learning, helping you to build a comprehensive offer for managers.
About us
About us
About us
Founded by Tom Manning, we specialise in embedding accountability through the entire business, using down-to-earth, relatable and highly effective approaches.
Founded by Tom Manning, we specialise in embedding accountability through the entire business, using down-to-earth, relatable and highly effective approaches.
Founded by Tom Manning, we specialise in embedding accountability through the entire business, using down-to-earth, relatable and highly effective approaches.
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